requested changes

docs/support.md

@@ -1,6 +1,9 @@
 # Support
-If you are having any issues in installing, configuring, or otherwise issues with KMK, please reach out to us and
-our community here. 
+If you are having any issues in installing, configuring, or otherwise issues with
+KMK, please reach out to us and our community here.  If you ask for help on chat 
+or open a bug report, if possible please give us your commit SHA, found by running 
+`from kmk.consts import KMK_RELEASE;  print(KMK_RELEASE)` in the REPL on your 
+controller.
 
 # Matrix
 * [Software Support](https://matrix.to/#/#kmk-support:kmkfw.io)
@@ -9,4 +12,4 @@ our community here.
 
 
 # Discord
-* [General support](https://discord.gg/NDUau62)
+* [General support](https://discord.gg/NDUau62)