25 lines
1.2 KiB
Python
25 lines
1.2 KiB
Python
import urllib2, json, time, os, ssl
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context = ssl._create_unverified_context()
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phone_queues = {"VentraIP" : {"QUEUE284" : "Ventra Technical", "QUEUE285" : "Ventra Sales", "QUEUE286" : "Ventra Billing" }, "Synergy" : {"QUEUE384" : "Technical", "QUEUE618" : "Sales"}}
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ticket_queues = {"VentraIP" : {"ts": "Technical", "sales" : "Sales", "to" : "Technical Operations"}, "Synergy" : {"tech-l2" : "Technical L2", "sales" : "Sales"}, "Zuver" : {"support" : "Technical", "escalated" : "Escalated", "migrations" : "Migrations"}}
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def print_helpdesk(helpdesk, data):
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phone_queue = filter(lambda x: x == helpdesk, phone_queues)
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ticket_queue = filter(lambda x: x == helpdesk, ticket_queues)
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print(helpdesk)
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print("\tTickets")
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for q, name in ticket_queue:
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print("\t\t" % name % "\t\t%s" % data["companies"][helpdesk]["tickets"][q])
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if phone_queue != "Zuver":
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print("\tPhones")
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for q, name in phone_queue:
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print("\t\t" % name % "\t\t%s" % (data["queues"][q]["calls"]))
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while True:
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data = json.loads(urllib2.urlopen(URL, context=context).read())
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print_helpdesk("VentraIP", data)
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print_helpdesk("Zuver", data)
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print_helpdesk("Synergy", data) |